Qantas Card

Due to COVID-19 (Coronavirus), this service is operating at a reduced card production capacity (usually Thursdays only). Please allow 2-3 weeks from receipt of your completed application to receive the card.

Please note, our offices will be closed over the Christmas period so no applications will be processed between 18th December 2020 and 7th January 2021.

The Qantas Carer Concession Card is issued to people with  significant support requirements who through a physical, sensory, intellectual, cognitive or psychosocial disability are unable to travel on the aircraft without the full time assistance of a carer.. A person is eligible if they need to have one-on-one support when seated on the aircraft for assistance with meals/drinks, toileting, administration of medication, orientation, communicating with the flight staff etc. A person is not eligible if they only need assistance boarding the aircraft, or when they arrive at their destination.

For people who are blind or have vision impairment:

If you have either of the following you are already eligible for the Carer Discount and do not need to apply:

  • a current Centrelink Pensioner Concession Card with blind entitlement; or
  • a current travel pass for Person with Vision Impairment issued by a state or territory authority.

You can visit Qantas for more information and to make bookings.

Discounts Available: 

Qantas Carer Concession cardholders and their nominated carer will receive the following discounts for Qantas domestic travel within Australia.

Economy Travel for Qantas Carer Concession Cardholders:

10% discount on Domestic Red e-Deal and Flex Economy Class fares

For Nominated Carers:

50% discount on Domestic Red e-Deal and Flex Economy Class fares

Business Class Travel For Qantas Carer Concession Cardholders:

50% off “Full Cost” Domestic Business Class Fares (subject to availability)

For Nominated Carers:

50% off “Full Cost” Domestic Business Class Fares (subject to availability)


All discounts are subject to booking class availability.

Discounts are only available for sale through Qantas Direct Contact Centres on 131313. Discounts are not available for sale through The Qantas booking fee for booking by telephone is not payable on bookings made using a Qantas Carer Concession Card. A card payment fee will apply.

Discounts do not apply to fees and ticket taxes.

“Full Cost” means the highest price Business fare that Qantas may charge for that flight.  This may be higher than the price visible on at the time of booking.

Bookings for the cardholder and their nominated carer must be made at the same time and both bookings must be made using the Card in order to obtain the discount. The cardholder and the nominated carer must travel in the same cabin on the flight.

Fare conditions apply.

Discounts are not available:

  • on international travel (International flights are numbered QF1-399);
  • on flights operated by any of Qantas’ alliance partners; or
  • in conjunction with any other concessional airfare.

This card is a photo ID card which is valid for three years and has an administration fee of $49.50 including GST.

Download the application form (Word and PDF) and the information package (Word and PDF).

Renewal Process

Qantas Carer Concession Card is valid for three years. If your card is due to expire or has expired and you would like to renew your card please do the following:

  1. Click on this link (Word and PDF ) to read more about Qantas Card and eligibility.
  2. If you are still eligible and would like to renew your card, please click on this link (Word and PDF) for the Renewal Form.
  3. Please complete the renewal application form, including the payment details and email us the application form with an attached recent passport size photo.

For any queries, please call 1800 806 769 or email